Forum Moderation Update

We've made some major changes to the way that forum posts, document feedback and shop item reviews are managed in the Web Office, in order to give administrators powerful control over what can be posted.

Watch the 5 minute video below to get an overview of how the new comment security works.

In light of the new settings you should check the following:

• Site Comment Security settings - Check your site comment security settings and the security level set on the groups themselves and modify as appropriate. For example you may wish to higher the group security to be visible and writable to site members only. Someone creating a new forum, or article with feedback, will inherit the security settings of the group by default.
• Review Posts in the Moderation Queue - Your website may have more exclaimation icons  appearing next to several groups since the last release, particularly if your site has been on the Insight system for several years. This is because posts were hidden from your site previously if a change to the the security settings meant the posts no longer met the new security criteria. In line with the new comment security settings, these posts have been added to the moderation queue in the Web Office, so you can choose if you wish to republish these comments or delete them permanently from your website.
  
  If you have many posts that have been marked like this, and wish us to automatically approve or delete all of them, then please contact us to request this.