Users aren't receiving their Rota email reminders, why not?

Check if they were sent the email

First check if the user was sent the Rota reminder that hasn't been received. You can do this as follows:

Open the user's record details in the Web Office (this can be done by searching for them using the Quickfind)
Select the 'Mail' tab on the user details window to display the mails they have been sent from the web site.
Look for the 'Rota Reminder' system mails to see if they were sent The easiest way to view these is to look down the 'mailing Channel 'column for the title 'Rota Reminders'.

If they were sent the reminder email then ask your user to check the email junk/spam folder of their email client. They should also add the address 'reminders@churchinsight.com' to their email clients 'whitelist' to make sure they avoid these emails being filtered in the future.

Check if the Rota is setup to send reminders

If the reminder email doen't appear in the list of emails sent to that user do the following:

Make sure the relevent Rota is published (rota reminders won't be sent from unpublished rotas)
Check the 'send email reminders' option is deselected in the relevant Rota settings

If none of the above reveal the reason why the user didn't receive their reminder please contact us informing us of the user's name, the rota and the date they didn't receive their email reminders for and we'll investigate further.